Anna Broz Gus’s dog died suddenly. Then Chewy, Twitter users sent flowers, love.

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Gus was a good dog – in fact he was Besta dog, according to its owner. He loved to cuddle and hunt squirrels at their home outside of Madison, Wisconsin, and lived to lick whipped cream from his nose.

These are the moments that Anna Brose remembers her dog after Gus died suddenly last month while she and her husband were visiting their family in Alaska.

“We came back from our trip and he just left,” Broz, 28, told The Washington Post.

In addition to being heartbroken by the loss of Gus, Broz had to see if he could return an unopened bag of prescription dog food delivered by pet retailer Chewy. Her company reimbursed her in full and offered to donate the food to Gus.

She later received flowers with a note. To her surprise, the flowers were not from a family member or friend, but from Jordan, the Chewy customer service officer she spoke to, who sent her his written condolences.

“It meant a lot that someone else knew about Gus and wondered if he wasn’t there,” she said.

Brous told the experience of Twitter this week and her story went viral, with strangers all over the internet paying homage to Gus. Some also shared their own similar stories with Chewy after their favorite pets died.

“Gus would be blown away!” BROSE tweets.

Andrew Stein, senior customer service director at Chewy, acknowledged the company’s work in dealing with Brose in a statement to The Post.

“Customers are at the heart of everything we do at Chewy,” Stein said. “Every interaction with the client is an opportunity to make him happy in a moment of joy or to provide him with empathy in a moment of grief.”

Stein added: “These acts of lasting friendship, which include sending handwritten holiday cards, hand-painted portraits of pets and flowers of sympathy, are embedded in our culture and allow us to create deeply personal and emotional connections through all the ups and downs of the pet. The journey of the parents.

Shortly after they married in 2017, Brose and her husband saw Gus at a shelter in Billings, Mont. The Chocolate Lab-German Shorthaired Pointer mix is ​​about 3 years old when the couple met him at a time when Brose described Gus as “really nervous and scared”.

“I don’t know what his life was like before, but he kept coming back to us looking for comfort and safety,” said Brouss, a wildlife ecologist. “He wanted to be with us. It just felt right. ”

Whatever hesitation or awe Brose saw in Gus was soon washed away when he was taken for a walk, run, or hike, when he was in Montana, Indiana, Alaska, and Wisconsin. He would fight Juniper, the couple’s other dog, at home and in the dog park, and did what his owner humorously called “squirrel perimeter security checks.”

“As soon as he went outside, all his fear disappeared,” said his owner.

He also had a naughty side.

“As soon as he went outside, all his fear disappeared,” said Brose.

He also had a naughty side. When Gus learned that they were moving away from Montana, he overcame his disappointment with two zucchini breads that Bros’s husband had prepared for her by eating the tops of the bread in protest. Two summers ago in Wisconsin, Brose remembered how he had to get Gus out of the deer he proudly caught.

“Usually, if he got in trouble, you just had to look at him weird and he was sorry,” she said. “But this time he was so happy with himself. It was the most glorious moment of his life since he finally caught something.

The couple knew he had some mysterious health symptoms, but they were convinced he was not life-threatening. But on the night of May 26, they received a call from a friend where Gus was staying.

Gus had died. He was only 7 or 8, Brose said.

The couple’s veterinarian later confirmed that Gus had died of bloating, also known as gastric dilatation-volvulus (GDV). The serious condition occurs when the dog’s stomach is filled with gas, food or liquid and subsequently twisted clockwise, according to Central New York Veterinary Center. GDV develops without warning and can be fatal if left untreated.

“While the couple knows what killed Gus, they don’t know what caused the bloating,” Brose said.

Returning to Wisconsin meant returning to an empty home with an unopened bag of expensive prescription dog food. Without thinking he could handle a phone call without crying, Brose opened Chui’s chat feature last week and explained how he wanted to return the dog food after Gus died.

“I didn’t even say his name, but the man must have gone and looked at my profile,” she said. “They came back to me right away and said, ‘I’m so sorry about Gus.’ It was so touching.”

Bros. thought Chui had done enough when she was told she would get a full refund, and she was advised to donate the food to a shelter. She was wrong.

She had come home late Tuesday night from watching another friend’s dog when Brose saw a box of flowers on her porch. She was shocked to see that the note was signed by Jordan, a Chewy employee with whom she spoke to Gus. .

In the days since she tweeted about what happened, Broz was greeted with great support. Friends and strangers posted pictures of Gus and his own pets, and Chewy was on trend on Twitter for days.

“@Chewy did the same for me when we lost our sweet boy, Murphy Brown,” tweets actress Chris Marshall, who starred in the Apple TV series “For All Mankind.” “I just ordered 2 boxes of his special diet food for the kidneys and they arrived after he died, but they returned the money in full and told us to just donate the food to a shelter. This act of kindness meant so much. ”

It has been more than three weeks since Gus died and the grieving process has not become easier for Bros. and her husband. “Without his girlfriend around.

The family is still talking about Gus so that he doesn’t become this sad thing that disappears from our lives, Brose said. This is facilitated by the personal note from Chewy and the thousands of people who turned online to remember their good boy.

“The kindness that Chuwi and Twitter have shown since then has somewhat restored my faith in humanity,” said Brose. “We’re still talking about Gus so that he doesn’t become this sad thing that disappears from our lives.”

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